Refund and Cancellation Policy

1. One-off purchase and cancelling

Each of our four products is a single payment: Favourite 5 ($14.99), Perfect 10 ($24.99), Gift for myself with one kind of picture ($4.99) and Gift for myself with both kinds ($6.99). None renews and there is no subscription. The same rules below apply to all four.

Cancelling within 14 days: A pack with no delivered gifts can be cancelled within 14 days for a full refund. Once any gift from a pack has been delivered, the pack can’t be cancelled or refunded. A gift is delivered when its finished picture is delivered to you after payment. When you buy, you ask us to start your gifts now and you confirm that once any gift from your pack has been delivered, you can no longer cancel the pack or get a refund. Your legal rights and the refunds in section 2 are not affected.

2. When we refund

• You cancel within 14 days and no gift has been delivered: we refund the full price you paid (see section 1).
• A serious error that continues after your free remake: if a serious error in our picture creation stops you getting the picture you expected, and the error is still there after your one free remake, you can ask for a refund for that gift. You write to support with proof (see section 5). We check your proof and, if we confirm the error, we refund accordingly.
• You were charged twice, or charged the wrong amount: we refund the extra or incorrect charge in full.

3. When no gift is used

• A gift is used only when a finished picture is delivered to you. If a picture fails for a technical reason, no gift is used and you can try again.
• If an upload is refused by our moderation check, no gift is used.
• If you do not pay, no gift is delivered and photos from that order are deleted after about 24 hours.
• Each gift includes one free remake.

4. When gifts expire

Unused gifts do not expire. The private link of each finished gift works for 30 days from creation, then the gift is deleted. If none of your gifts has been used for 3 years, we email you and offer a refund of the unused gifts. If you don’t reply within 30 days, the unused gifts end and we delete your email address. If we ever stop offering the service, we will refund any unused gifts. If you cannot use your gifts, or a card is faulty or not as described, email us with your order reference and we will fix it, remake it, give you the gift back or, where the law requires, refund you.

5. How to ask for a refund

1. Email support@nowvector.world with “Refund request” in the subject line.
2. Tell us the email address you used to buy and the date of your purchase.
3. Attach proof, such as screenshots or a screen recording of your first picture, your free remake and any error message.
4. We check your proof and reply within 7 working days.

To cancel within 14 days (no gift delivered), email us with “Cancellation” in the subject line and the email address and date of your purchase. No proof is needed.

You can use these words: “I give notice that I cancel my contract for the supply of the following digital service: (product name), ordered on (date), order reference (reference). Name: (your name). Email used to buy: (your email). Date: (date).”

Approved refunds go back to the payment method you used, through Stripe. We refund within 14 days of your cancellation. Your bank or card provider usually shows the money within 5 to 10 working days.

6. Your legal rights

This policy does not limit any right you have by law as a consumer where you live. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss. If a failure is not major, we will fix it, or remake it, within a reasonable time.